Personal Data Processing Policy

1.Operator

The operator of personal data is PRO DVIZHENIE LLC (INN 3900049572, OGRN 1263900000099, address: 4 Balashovskaya St., Kaliningrad, Kaliningrad Region, 236003). Please send any questions about the processing of personal data to support@neocraft.org.

2.What Data We Process

• Account data: email address, name (if provided), password hash, account settings.
• Request data: name, contact details (phone, Telegram or email), company name, task description — if you submit a request form.
• Payment data: amount, date, status and payment ID. Bank card data is processed by payment services and is not transferred to the Operator.
• Service usage records: date and time of the request, selected model, volume of data processed (tokens), cost and charges to the balance, linked to the Account.
• Technical data: IP address, browser and device information, cookies — to the extent necessary for the website to operate and to protect against abuse.

3.Content of Requests to the Assistant and NEO API

By default, the texts of requests and responses in the “NEO Assistant”, assistants and NEO API are not stored on NEO servers. The assistant’s conversation history is stored only in your browser (the device’s local storage) and is deleted when you clear your browser data. NEO servers store the information needed for accounting and billing: the Account, the model, the number of tokens and the cost of the request, as well as data of features you enable or use yourself (see the section “Assistant Memory, Full History, Reminders and Knowledge Bases”): if “Smart Memory” (“Remember me”) is enabled, brief facts about you; if “Full History” is enabled, your conversations with the assistants in encrypted form.

To generate a response, the request text is transferred to the provider of the selected language model and processed by it in accordance with its terms; model providers may be located outside the Russian Federation. Do not include personal data — your own or that of third parties — in requests unless necessary. If you do send such data, you do so at your own discretion and confirm that you have a lawful basis for transferring it.

4.Assistant Memory, Full History, Reminders and Knowledge Bases

• Assistant memory is disabled by default and can only be enabled by you in your account. When the “Memory” feature is enabled, brief facts about you (for example, goals, preferences, agreements) and a brief summary of conversations for each assistant are stored. Verbatim conversations are not stored. To extract facts, the conversation text is transferred to a language model and is not retained after processing. You can view, edit and delete the facts and summary at any time (individually or all at once), and download them in JSON format. Passwords, bank card data and passport data are not recorded in memory: such information is filtered out, and if anything is saved by mistake, delete it in the “Memory” section.
• “Full History” is a separate feature; it is also disabled by default and can only be enabled by you in the “Memory” section of your account (independently of “Memory”). When the feature is enabled, NEO servers store your conversations with the assistants (your question and the assistant’s response) until you delete them or until the selected retention period ends (3 months, 1 year or indefinitely — until deletion). Conversations are stored in encrypted form: encryption is performed on the NEO AI gateway side, with a separate key for each Account; encryption keys are not disclosed to third parties. Bank card numbers, passwords, codes and similar information are masked before saving. For semantic search, the conversation text is transferred before encryption to a service that builds search vectors (embeddings) via the same provider that processes requests to language models; only the numerical vector is stored. Fragments of past conversations may be used by the assistant when answering your new questions; this can be disabled in the chat for an individual conversation. You can search and view saved conversations, delete them one entry at a time or all at once, and export them in JSON format. Disabling the feature stops saving; data already saved is deleted by you or when the retention period expires. If the storage limit is exceeded, the oldest entries are deleted automatically.
• For reminders, the reminder text, date and time, time zone and repeat setting are stored until the reminder is deleted. Reminders are delivered in your account, by email to your email address (via an email delivery service) or by a message from the NEO Telegram bot if you signed in via Telegram.
• For knowledge bases, the documents you upload and the text fragments prepared from them for search are stored until you delete them. You can delete an individual document or an entire knowledge base.
• Call recordings uploaded for analysis and product spreadsheets for marketplace listings are processed to generate the result and are not stored; call recordings are transferred to a speech recognition service.
• Files and images you upload to the tools in your account (product photos, spreadsheets, meeting recordings and transcripts, documents for translation, presentation materials) are processed only during the request to generate the result and are not stored on NEO servers; their content is not written to logs. For processing, they are transferred to providers of language models and image models, and meeting recordings to a speech recognition service. The exception is knowledge base documents: they are stored until you delete them (see above). The finished result (an image, a PPTX, DOCX or TXT file, meeting minutes) is delivered to your browser and is not stored on NEO servers.
• Memory, full history, reminder and knowledge base data is deleted when the Account is deleted.

5.Purposes of Processing

• registering and maintaining the Account, providing access to the services;
• recording service usage, settlements and refunds;
• processing requests for services and contacting you about them;
• sending service notifications (about payments, security, changes to terms);
• ensuring security, preventing fraud and abuse;
• complying with the requirements of the legislation of the Russian Federation.

Marketing emails are sent only with your separate consent; you can opt out of them at any time.

6.Legal Grounds

Processing is carried out on the basis of an agreement to which you are a party (the public offer, the Terms of Use), your consent (for example, when submitting a request form), and to fulfil obligations imposed on the Operator by the legislation of the Russian Federation.

7.Data Storage and Transfer

Personal data is stored on the Operator’s servers. The Operator does not sell personal data and does not transfer it to third parties, except where this is necessary to provide services (payment services, email delivery services), required by law or done with your consent. Such parties are required to maintain confidentiality and ensure the security of the data.

Data is stored no longer than required for the purposes of processing: Account data — for as long as the Account exists and for up to 3 years after its deletion, unless a different period is established by law; request data — for up to 3 years from your last contact; payment and accounting documents — for the periods established by accounting and tax legislation.

8.Your Rights

• obtain information about the processing of your personal data;
• demand that data be clarified, blocked or destroyed if it is incomplete, outdated, inaccurate or processed unlawfully;
• withdraw consent to the processing of personal data;
• delete the Account;
• appeal the Operator’s actions to the authorised body for the protection of the rights of personal data subjects or in court.

To exercise your rights, send a request to support@neocraft.org from the email address specified in the Account. We will respond within the period established by Federal Law No. 152-FZ.

9.Security Measures

The Operator takes legal, organisational and technical measures to protect personal data: connection encryption (HTTPS), storage of passwords as hashes, encryption of conversations saved by the “Full History” feature, restriction of employee access, backups, and access control to servers.

10.Cookies

The use of cookies is described in the Cookie Policy at /legal/cookies.

11.Changes to the Policy

The Operator may amend the Policy. The new version takes effect upon publication on the Website. The current version is always available at https://neocraft.org/ru/legal/privacy.

12.Operator Details

• Limited Liability Company “PRO DVIZHENIE” (PRO DVIZHENIE LLC)
• INN (Taxpayer ID): 3900049572, KPP: 390001001
• OGRN (Primary State Registration No.): 1263900000099
• Address: 4 Balashovskaya St., Kaliningrad, Kaliningrad Region, 236003
• Email: support@neocraft.org
• Telegram: @neocraft_support
• Website: https://neocraft.org