Public Offer for the Provision of AI Services and Development Services

1.Definitions

• Website means the website https://neocraft.org and its subdomains.
• Account means the Customer’s account on the Website through which access to the Services is provided.
• Services means the Contractor’s AI services, including the “NEO Assistant” (chat with language models) and NEO API (a programming interface for accessing language models), as well as other services available in the Account.
• Balance means the record, in rubles, of the Customer’s funds deposited as payment for the Services.
• Development Services means work and services involving the development and implementation of software solutions (AI agents, CRM, integrations, websites, bots, etc.) performed at the Customer’s request.
• Model means a language model of a third-party provider (for example, GPT, Claude, Gemini, DeepSeek) to which the Contractor provides access.

2.Acceptance of the Offer

With respect to the Services, acceptance of the offer is the registration of an Account and/or the topping up of the Balance. With respect to the Development Services, acceptance is the payment of an invoice issued by the Contractor on the basis of an agreed request, unless the parties have entered into a separate written agreement.

If the parties have entered into a separate agreement, its terms take precedence over this offer.

3.Subject Matter of the Agreement

The Contractor provides the Customer with access to the Services on a prepayment basis, and the Customer pays for the volume of Services actually used at the rates published on the Website and in the Account.

At the Customer’s request, the Contractor provides Development Services. The scope, timeframes and cost of the Development Services are agreed by the parties in a request, technical specification, invoice or separate agreement. Prices for Development Services stated on the Website are indicative and do not constitute a public offer with respect to price; the final cost is determined once the scope of work has been agreed.

4.Cost of the Services and Payment Procedure

• The Services are paid for by topping up the Balance in rubles using the methods available on the Website.
• Charges are deducted from the Balance based on actual usage, depending on the selected Model and the volume of data processed (tokens) or another unit specified in the rates.
• The Contractor may provide a free daily usage limit for certain Models. The size and composition of the free limit may be changed by the Contractor.
• The Contractor may change the rates by publishing new rates on the Website. New rates apply to use of the Services after their publication.
• If the Balance is insufficient, access to paid Models is suspended until the Balance is topped up.

5.Rights and Obligations of the Parties

The Contractor undertakes to:

• provide access to the Services, except during periods of maintenance and circumstances beyond the Contractor’s control (including the unavailability of Models from their providers);
• keep records of the use of the Services and of charges to the Balance, and make them available to the Customer in the Account;
• process the Customer’s personal data in accordance with the Personal Data Processing Policy.

The Customer undertakes to: comply with the Terms of Use; not share access to the Account or NEO API keys with third parties without oversight; ensure the security of its own credentials; and pay for the Services and Development Services in a timely manner.

The Contractor may suspend access to the Services if the Customer violates the Terms of Use or the legislation of the Russian Federation.

6.Language Model Responses

Responses of the Services are generated automatically by the Models and may contain inaccuracies or errors. Responses do not constitute professional advice (legal, medical, financial or otherwise). The Customer independently evaluates the responses and makes decisions regarding their use.

The Contractor is not the developer of the Models and does not guarantee their availability or that their composition and characteristics will remain unchanged. The Contractor may change the list of available Models.

7.Payment, Charges and Refunds

• Use of the Models and Services is paid for from the Balance according to the price list in rubles published on the Website and in the Account.
• The cost of generating images, video and music is shown to the Customer before generation starts.
• Charges for a delivered result (a response, image, video, music track, transcription, voice-over or tool output) are made regardless of any subjective assessment of its quality. If the Customer stops a response from being generated, the volume processed before stopping is charged.
• In the event of a technical error in the Service, an empty response, an error or a timeout on the Model provider’s side, or a generation failure, no funds are charged or they are automatically returned to the Balance; any free-limit attempt used is also restored.
• The Balance does not expire: unused funds are not forfeited.
• The unused Balance is refunded to the Customer upon a request sent to support@neocraft.org from the email address specified in the Account, within a reasonable time, but no later than 10 business days from the date the request is received.
• Refunds are made using the same method by which the Balance was topped up, or to bank details agreed by the parties. The time it takes for funds to be credited to the Customer’s account depends on the bank or payment service.
• Bonuses, promo codes and free limits provided by the Contractor free of charge are non-refundable.
• Payments for Development Services are refunded for the portion not yet performed at the time of the Customer’s withdrawal, taking into account expenses actually incurred by the Contractor, in accordance with the legislation of the Russian Federation.

8.Liability

The parties are liable in accordance with the legislation of the Russian Federation. The Contractor is not liable for losses arising from the Customer’s use of Model responses, or for interruptions in the operation of the Services caused by the actions of third parties, including Model providers, telecommunications operators and payment services.

If the Customer is a consumer, limitations of liability apply to the extent permitted by consumer protection legislation.

9.Dispute Resolution

Disputes are resolved through negotiation. Claims should be sent to support@neocraft.org; the response period for a claim is 30 calendar days. If no agreement is reached, the dispute is referred to a court in accordance with the legislation of the Russian Federation, including the rules of jurisdiction for consumer claims.

10.Term and Amendment of the Offer

The agreement is effective from the moment of acceptance until its termination. The Customer may withdraw from the agreement at any time by sending a notice and, if necessary, a request for a refund of the unused Balance. The Contractor may amend the terms of the offer by publishing a new version on the Website; the new version applies from the date of publication unless otherwise stated therein.

11.Operator Details

• Limited Liability Company “PRO DVIZHENIE” (PRO DVIZHENIE LLC)
• INN (Taxpayer ID): 3900049572, KPP: 390001001
• OGRN (Primary State Registration No.): 1263900000099
• Address: 4 Balashovskaya St., Kaliningrad, Kaliningrad Region, 236003
• Email: support@neocraft.org
• Telegram: @neocraft_support
• Website: https://neocraft.org